Who is responsible for your information
Bliss Clinic Directory (blissclinic.co.za) is the responsible party for personal information collected through this website. Registered name: [Peter to fill: legal entity or trading name]. Address: [Peter to fill: physical or postal address].
Information Officer: [Peter to fill: Information Officer name], registered with the Information Regulator on [Peter to fill: registration date or reference]. You can contact us through the privacy request form below or by email at [Peter to fill: privacy contact email].
What we collect
- Enquiries and matcher requests: your name, email address, optional phone or WhatsApp number, the treatment or business you ask about, and your message.
- Reviews: your rating, review text, the name you choose to show, and your email address (not published).
- Business submissions and claims: the contact person's name, role, email and phone, and business details.
- Technical information: if you allow analytics cookies, pages visited and clicks on buttons such as call, WhatsApp, website and booking links. We do not build advertising profiles.
Please do not send medical records or detailed health information through our forms. If you mention a skin concern, we use it only to answer your enquiry.
Why we use it
- To answer your enquiry and, where you ask us to, pass it to the businesses you choose so they can reply.
- To moderate and publish reviews, and to check that a reviewer visited the business.
- To verify and manage business listings and claims.
- To understand which pages are useful and improve the site (only with your consent for analytics cookies).
Our lawful bases are your consent (which you can withdraw at any time), taking steps you ask for, and our legitimate interest in running an accurate directory.
Who we share it with
- The businesses named in your enquiry, only when you ask us to contact them for you.
- Service providers who process information for us: our form delivery service (FormSubmit), our web host, and, if switched on and you consent, an analytics provider ([Peter to fill: Google Analytics 4 and/or Plausible]). Some of these providers store information outside South Africa; we use providers that protect personal information to a standard comparable to POPIA.
- Authorities, if the law requires it.
We do not sell personal information.
Cookies and analytics
The site works without analytics cookies. If analytics is switched on, we ask first, and nothing is loaded until you accept. You can change your choice at any time using "Cookie settings" in the footer. Your choice is stored in your browser.
How long we keep it
Enquiries: [Peter to fill, e.g. 12 months]. Reviews: while the review is published, plus [Peter to fill]. Business records: while the listing is active, plus [Peter to fill]. After that we delete or anonymise the information.
Your rights
You may ask to see the personal information we hold about you, ask us to correct or delete it, object to its use, or withdraw consent. We respond within a reasonable time. If you are unhappy with our response you may complain to the Information Regulator (South Africa) at inforegulator.org.za.
Security
We use HTTPS, limit who can see submissions, and ask our service providers to keep information secure. No website is completely secure, so please share only what is needed.
Privacy requests
Changes to this notice
We will update this page when our practices change and show the date at the top.